The web module is a powerful master platform for accessing the performance of agents, their live position, meeting reports, attendance, distance covered, historical visit tracking, detailed reports. These reports are available for any timeline and are easily downloadable.

The advantages the managers can have through the web module are as follows:

• View of all the agents in the field under a single window.
• On the spot messaging with the agents.
• Attendance tracking, check in timing tracking.
• Accessibility to real time meeting reports.
• Check on the work of the agents.
• Tracking the distance covered, stops taken and exact location.
• Historical tracking of the agents.
• Check on the authenticity of the visits.

Features of the Web Module

• One window view of all agent reports: The Dashboard of the web module highlights the real time reports , position, login timings, battery strength, GPS connectivity and meeting status of all the agents in one single window.
• Real Time Location Tracking: The live GPS location of all the agents can be easily viewed on the Google Maps. This way the manager can easily keep an eye on their agents throughout the day and measure the overall productivity in task completion.
• Chatting with the Agents: The inbuilt functionality of messaging easily enables the real time communication between the manager and the agents. So, if your agent asks you a query while sitting in a meeting, the manager can easily answer that in no time. Also, group messaging feature is also present to send messages to all/multiple agents at one go.
• Distance Covered: In some cases, the managers want to know the distance covered by their agents in a day or so. This can be easily checked through the web module for all the agents.
• Escalation report: This is one of the most crucial report for the manager, as it will notify any chances of drop in battery levels, remote GPS or less data connectivity. This works like a double check for the manager to keep a track of agent reporting.
• Attendance report: The usual check on the attendance marking with filters on date and other timelines is easily accessible to the manager in a downloadable format. This is help managers to keep a track on the monthly /yearly attendance record of the agents working under them.
• Meeting Reports: Everything the agent reports while visiting a store or a client, ranging from start time, waiting time, meeting minutes, ending times to front signage image/images, will be captured and synced in the web module of the manager. The reports are easily downloadable and are synced in real time with no lag.
• Historical Location Tracking: The manager can easily view the route taken by the agent at any date, on the Google maps through the web module.
• Agent Speed Tracking: In case of delivery service companies, it is essential to check the speed with which the agents travels. The web module provides the real time view of the speed of the agents with separate markings to help managers make a note of the same.

In short, web module is the backbone of the Field Force Tracking App. There can be different accounts in Web Module based on the different hierarchy levels, as some businesses have branches and different agents reporting to different managers. All such cases are smoothly taken care of at Newtel.